Refund and Returns Policy

Effective Date: November 8, 2024

At Fittopix, your satisfaction is our top priority. We strive to provide you with high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, please review our refund and returns policy below.

Returns

  • Eligibility: Items must be returned within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Non-Returnable Items: Certain items, such as custom-made or personalized products, are non-returnable unless they are defective or damaged.
  • Return Process: To initiate a return, please contact our customer service team at phamvandanh1912@gmail.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to proceed.

Refunds

  • Refund Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
  • Late or Missing Refunds: If you haven’t received a refund within the expected time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at phamvandanh1912@gmail.com.

Exchanges

  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at phamvandanh1912@gmail.com.

Shipping

  • Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Shipping Time for Exchanges: Depending on your location, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at phamvandanh1912@gmail.com.